Refund Policy

1. Before your blood draw — full refund

Cancel any time within 30 days of purchase and before your blood draw and we refund you 100%. Both conditions apply. Email support@paath.us with your order number. Refunds go back to the original payment method, typically within 5–10 business days.

Ordering the panel does not commit you to using it. You can walk up to the LabCorp door and change your mind.

2. After your draw — the Clarity Guarantee

Once your blood is drawn, the panel has been run and paid for, so the panel itself is no longer refundable. The guarantee then applies to the thing you actually came for: understanding your results.

When your Functional Health Report and 6-Month Metabolic Plan arrive, if you don’t feel clear on what your labs show and what to focus on:

1. Email support@paath.us within 7 days of receiving them, and tell us what isn’t clear.
2. Your practitioner will answer you directly, in writing, in plain language.
3. If after that you still don’t feel clear, we refund you 100% — and you keep your report and plan.

We would rather make it clear than take your money for something that didn’t land. That is why a practitioner answers before a refund is processed, not instead of one.

3. If we don’t deliver — full refund

Regardless of anything above, you get 100% back if:

• we can’t get you to a LabCorp draw site within 30 days of your purchase; or
• your Functional Health Report and 6-Month Metabolic Plan don’t reach you within the turnaround we quoted.

These are our failures, not yours, and they are refundable at any point.

4. What the guarantee does and doesn’t cover

• We guarantee clarity, not a cure. This is about understanding your results and knowing what to focus on. It is not a promised diagnosis, treatment, or health outcome, and it is not a substitute for care from your own physician.
• One refund per person.
• Thrive+ live visit. Once your live 1:1 telemedicine visit has taken place, that portion of the price is no longer refundable. Everything else in this policy still applies.
• Supplements are separate. Unopened supplement products may be returned within 30 days of delivery for a full refund.

5. How to request a refund

Email support@paath.us with your order number and, if you’re claiming the Clarity Guarantee, a line or two on what isn’t clear. A real person replies — there is no form to fight with.

Questions about any of this before you buy? Email us, or text (813) 896-3316.

6. Relationship to our Terms

Where this policy and our Terms of Service differ on refunds, this policy governs.